Business Continuity

You can’t plan disasters. You can plan how you respond to them.

Organizations face disruptive events -- hurricanes, earthquakes, fires, terrorist attacks, IT catastrophes or hacks, theft, pandemics, and even the loss of key employees.

We help develop strategies and plans that enable our clients to continue operating during a disruptive event. Aiming to build robust businesses that can withstand disasters and disruptions, our business continuity services equip corporations with empowering resources.

  • Disaster Recovery Planning
    No one wants to consider the worst. We take this off your shoulders by analyzing the various adverse events that could happen in your region and industry, and ensuring that the right measures are in place to emerge from disaster in the best possible shape.
  • Staffing Coverage
    We help you to evaluate what would happen in the event that any of your key employees left suddenly, as well as the restructuring that might occur after a disruptive event.
  • Fallback and Backup Plans
    You can’t afford for business to halt in response to a disaster. We help formulate practical technology and operation plans to help your organization continue to function while minimizing disruption.
  • Disaster Recovery Auditing
    To determine that continuity plans are effective and in line with company policies and objectives, we apply prescribed methods to validate that disaster control processes are well-managed and ready to launch.
  • Risk Assessment
    From understanding the different kinds of threats that exist in your business to analyzing what the financial and operational impact would be in each scenario, we perform thorough risk assessments that prepare our clients to overcome even the most challenging conditions.

Business Recovery

We turn disruptions into opportunities.

We combine our experience and optimism with an outside perspective to help clients turn disruptions into opportunities to create a new, better normal.

Whether facing a global pandemic, a local earthquake, or an unexpected systems failure, we understand the impact that downtime has on your bottom line. That’s why we’ve developed the processes to set business recovery in motion with urgency and attention.

  • Skill Set Identification
    One of the most time-sensitive tasks in any business scenario is identifying the roles that maintain essential services, as well as how to allocate emergency and crisis management activities to qualified internal staff or outside agencies.
  • New Opportunity Identification
    Maintaining a positive outlook during business interruption will help your organization not only recover, quickly, but also take advantage of disruption to make positive change. Maintaining a positive outlook during business interruption will help your organization recover quickly and take advantage of disruption to make positive change.
  • Business Transformation
    Disruptive events may force businesses to change their modus operandi permanently. We help identify where your organization needs long-term improvements after a disruptive event and help you transform.

Program Management Consulting

Where capability rises to meet the marketing

Growing organizations usually outgrow the systems and technologies that they rely on. We assess client operations to identify where growth exceeds the ability for management and policy infrastructure to support it. Where needed, we help our clients create a structure that maintains quality of production and reporting on performance while getting out of the way of the business doing what it does best.

We endeavor to establish functional frameworks that enable business performance to keep growing and transforming.

  • Program Management Best Practices
    With combined decades of experience in project management, we help clients to define roles, facilitate processes, and maintain effective communications. Aiming to foster productive teams and individuals, we develop management systems that enable production and manage organizational growth.
  • PMO Creation
    Growing corporations may reach a size that requires a dedicated program management team. We help you set up a Program Management Office (PMO) that effectively documents, facilitates, and reports on projects, as well as form the central point of communication around all business activities.
  • Change Management
    Implementing major changes doesn’t have to cause major disruption. We build the framework that manages the people-side of change: communicating effectively, understanding and addressing resistance, increasing speed of adoption.

Program Support

We fill in the gaps so you can focus on your business.

As organizations manage change they often need support that is temporary, outside of their core competencies, or that has to jump in on a timeline faster than hiring can happen. We help organizations identify where they need additional support and bring in people with the right capabilities.

Our support focuses on program management and/or experience in infrastructure, integration, and digital technologies. For clients who need temporary support now but want to evaluate personnel for the long term, we also provide temp-to-perm staffing arrangements.

  • Program Management Augmentation
    We provide staff augmentation services in administration, program management, scheduling, reporting, and general day-to-day operations. We align management styles to an organization’s culture and existing frameworks.
  • Business Analysis
    Business Analysis services support projects by identifying requirements and creating the depth of detail development teams need for execution. We also provide data gathering, consolidation, and cleanup services to support integration projects and Artificial Intelligence (AI) implementations.
  • Technical Representation
    By understanding the languages of technology, business, and vendors, a dedicated technical liaison acts as your representative and separates the noise from what you need to know. We ensure the project adheres to not only the letter of your agreements, but also your plain language business objectives.

Standards and Governance

Productive organizations need consistency.

Impactful and highly visible work requires quality, consistency, and transparency. It also requires integrity and trust, not only to ensure a high-quality outcome but also to earn trust from your team and customers.

Once an organization successfully executes a project, it must protect that success and always iteratively build on it. Clear communication and implementation of standards builds trust in the process and the organization and maintains the quality and efficiency of the work. It also provides consistent feedback on how the process is working.

  • Content Standards
    Content governance facilitates how an organization’s content is collated, approved, distributed, and published. It ensures your organization’s voice is consistent in its communications and marketing, and minimizes legal and reputational risk.
  • Roles and Responsibilities
    Most people in an organization struggle with knowing exactly who is responsible for what responsibilities. We help organizations define specific responsibilities for specific roles and individuals, and facilitate an understanding of where each person is (and should be) investing their time.
  • Workflow Design
    Even when a clear understanding of roles and responsibilities is defined, processes and systems must support the work. Effective workflow design keeps confusion and over-involvement to a minimum while making sure key stakeholders stay informed.

Acquisition Integrations

Mergers don’t have to look like collisions.

After an organization signs on the dotted line to complete a merger or acquisition, the catharsis often quickly turns to, “Oh no, now what?”

The mechanics of integrating organizations can be messy, but we’re here to help. We’ve adapted standard tools of our trade to focus on facilitating smooth acquisition integrations, including identifying gaps in capabilities, selecting the appropriate technologies to adopt, combining data and content, and formulating a plan to manage it all.

  • Systems Gap Analysis
    We analyze each organization's technology and help our clients decide which tech is the strongest fit for the future. From there we detail out what specifically has to happen for the combined organization to take advantage of the best technology at its disposal.
  • Stakeholder Analysis and Communications
    We help you identify the stakeholders' roles in the combined organization and help evaluate how people find their best fit in a new environment. In conjunction with understanding who does what, we also help you plan and execute internal communications, so everyone understands how the integration is progressing and how it impacts them directly.
  • Institutional Knowledge Capture
    As roles change during acquisition integrations the collective knowledge of people is often an unintended casualty. We capture critical information in one place to ensure the preservation of decades of knowledge and institutional memory for the future.
  • Artifact Collection
    As critical as people’s knowledge, we collect company artifacts from both merging companies and secure their safety in one central location. Examples of artifacts include staff contracts, process documentation, SLAs, and asset records, the preservation of which will even prove useful years later.